FAQ (Frequently Asked Questions)


Can a family member or relative use this service on behalf of the person seeking a consultation?


If you, the registered user, are personally unable to use the services, both services can be used by someone other than yourself. However, if you wish for a representative to use the MA Second Opinion Online Interview Service for you, the person must obtain a letter of authorization from the user. For a "Consultation with a Doctor," a letter of authorization is not required.


What kind of documents are required to use the MA Second Opinion Online Interview Service?


The MA Second Opinion Online Interview Service is not a direct medical treatment of the patient. We will conduct an online interview with a doctor based on the data and materials submitted in advance by the client's medical institution.Please refer to Preparing Necessary Documents and Data.” During the interview, the physician may request you to submit additional materials.


Will the documents required for the MA Second Opinion Online Interview be returned to me after the interview?


If you would like your documents to be returned, please make a request. Shipping cost will be handled by cash on delivery. All documents submitted by users will be handled in accordance with our privacy policy.


Is it possible to consult with you if I have an illness or disease that is not listed on the website, or if I do not know what kind of illness I have?


First, please contact our coordinator via email inquiry. After confirming the details of your consultation with our affiliated doctors, we will recommend a doctor who is available for consultation and interview services. Please note that we will not be able to consult with you if there is no applicable doctor.


What do I need to write for the application contents prior to the consultation?


The contents of the applications for both services should include the detail of "the name of the disease," "if it is cancer, the type, site and stage of the cancer," "whether it is a first occurrence or recurrence," "the current treatment and treatment history”, “medicine history”, “the time of onset”, and “the content you want to consult” as far as you understand.
If you are unsure about what to write, please contact our coordinator by e-mail.
If there are any unclear points in your application, the coordinator may contact you for clarification.


Who are the coordinators?


Our team staff, including the doctors.


Can I appoint a doctor?


You can select up to three doctors from the list. If you are not sure which doctor to consult, please first talk with our coordinator. However, please understand that we may not be able to accept your request designation depending on your disease or medical condition.


How much does it cost?


Please refer to the Fees section on this website. After the confirmation of consultation service or interview appointment, the following fees must be paid in advance by credit card or bank transfer. In the case of a bank transfer, you will be responsible for the bank transfer fee.

(Basic fees)

・For the MA Second Opinion Online Interview Service, there is an appointment set-up fee of 10,000 yen and an interview fee (within 30 minutes) of 25,000 yen, for a total of 35,000 yen (38,500 yen including tax).
For an extended interview, every additional 30 minutes will be an additional 10,000 yen . This fee will be charged after the interview has finished. An interview report will be sent to you within one week after all fees are paid.

・The Consultation Service with a Doctor costs 20,000 yen (22,000 yen including tax). After you received the first doctor's reply email, you can communicate with the doctor via email exchange reciprocal for one more time within one month.


Does my health insurance cover this service?


No, this service is not covered by health insurance and cannot be used for medical treatment.


If I cancel my appointment, will I be refunded?


Please refer to the Cancellation section on this website.

・For the "MA Second Opinion Online Interview Service," if you cancel the appointment before 5:00 p.m., five business days prior to the appointment date, there will be no cancellation fee. Cancellations made after that time will incur a cancellation fee.
Please note that the 11,000 yen (including tax) appointment setup fee is non-refundable, whether or not you cancel your appointment. However, there will be no additional charges for rescheduling the appointment within one month of cancellation.

・Please note that the "Consultation with a Doctor" service cannot be cancelled or refunded once payment has been made after the consultation has been confirmed.


What is the difference between the interview report I receive after using the "MA Second Opinion Online Interview Service" and a medical institution's written opinion?


A medical institution’s written opinion is prepared by your doctor based on the results of various examinations after you visit the medical institution. It may be used for government administrative services.
An interview report in this "MA Second Opinion Online Interview Service" is different from a medical institution’s written opinion and is a summary of the contents of the online interview.


What exactly is the difference between a hospital outpatient second opinion and this MA online second opinion interview service?


The first difference is MA Online Second Opinion Interview Service allows you to obtain a second opinion through an online interview with a Doctor AT HOME.
The second big difference in that you can CHOOSE YOU OWN DOCTOR.
Furthermore, in an age when more than 60% (nearly 70%) of medical institutions are forced to operate at a loss, partially because of the Corona disaster, physicians in hospital are increasingly being asked to provide medical care that is more focused on administration than medical treatment according to the policies of hospital management. Since our service is not provided by a medical institution, doctors can fully demonstrate their true potential as medical professionals without feeling the burden of such administration. We hope that this will lead to true satisfaction and peace of mind for our customers.


Is it possible to apply for services by phone?


Except in special cases, please apply using the application forms on the website. If you have any questions regarding the use of the service, you may contact us by phone.


Can I exchange contact information (e-mail, cell phone, etc.) with the doctor I consulted or interviewed with?


No, this is prohibited. Please refer to the Terms of Use and Privacy Policy.


Is there a discount for using the service more than once?


Please refer to “Discount for service reuse.” There is a 10% discount on the service fee for the second and subsequent services within 6 months of the first service date. This applies to both the "MA Second Opinion Online Interview Service” or the "Consultation with a Doctor" service. ※The first service date is the date of the interview for "MA Second Opinion Online Interview Service,” OR the date of the first email reply from the "Consultation with a Doctor" service.
In addition, for the “Consultation with a Doctor" service, there are discounted prices for individuals on an annual basis.If you are a business owner who wants to improve the welfare and health management of your employees, we can also offer a corporate contract. Please contact us for more details.


Any Other Questions


If you have any other questions or concerns, please feel free to contact us by e-mail.

Please feel free to contact us
by phone or by filling out the form.

Customer service


Please call us at the following timeframe:
Weekdays (Monday-Friday),
from 9:00AM - 5:00PM

Consultations With Doctors・Interview Appointments・
Other Inquiries